Refund Policy

Digital guides

Guides are delivered instantly as downloads. Under EU rules, by starting the download you agree to immediate delivery and waive the 14-day withdrawal right. That said, if a file is broken, mis-delivered, or clearly not what was described, email us within 14 days and we will fix it or refund you in full.

Personalised itineraries

Because each itinerary is made for your specific dates and group, it is exempt from the 14-day withdrawal right once work has begun. If you have not yet submitted your trip details, you can cancel for a full refund. If the delivered itinerary does not match the brief you gave us, we will revise it — and if we still cannot get it right, we refund.

Membership

Cancel any time in the billing portal. Cancellation stops the next renewal and you keep access until the end of the paid period. We do not pro-rate partial months, but if you were charged for a month you did not intend to renew and have not downloaded anything in it, email us and we will refund that charge.

How to request a refund

Email team@portugaladventureclub.com with the email you used at checkout and your order reference. We reply within 3 working days; approved refunds go back to the original payment method via Stripe within 5–10 days.

Effect of a refund

When a refund is issued, access to the refunded guide, itinerary or membership content is revoked immediately.