Privacy Policy

Who we are

Portugal Adventure Club ("we", "us") is operated by the family behind @our_adventures_in_portugal.

• Business name: Portugal Adventure Club
• Business address: Rua de Paimogo, 30, 7830-415 Serpa – Vila Nova de São Bento, Portugal
• Email: team@portugaladventureclub.com

For privacy questions, data-access requests or to exercise your rights, email us at team@portugaladventureclub.com. We will respond within 30 days.

Ordering, shipping and returns

For our terms about placing orders, delivery, your right of withdrawal, returns and refunds — including physical products — please read our Terms of Service. Returns are sent to our business address: Portugal Adventure Club, Rua de Paimogo, 30, 7830-415 Serpa – Vila Nova de São Bento, Portugal.

For quick answers see our FAQ, covering shipping costs, delivery times and returns.

What we collect

• Account data: email address, name and, if you add one, an avatar image.
• Trip planning data: the answers you give in the trip planner (dates, regions, travel style, group details) so we can generate your itinerary.
• Purchase data: what you bought, when, the amount, currency and payment status. We do not see or store full card numbers, CVV codes or bank account details.
• Shipping address: for physical products (olive oil, pour caps and other shop items) we collect the name, street address, postal code, city and country needed to deliver your order. We also store your phone number when the carrier requires it.
• Payment method data: Stripe collects and stores the card or payment-method details you enter during checkout. We only receive a tokenised payment reference, the last four digits of the card (when shown by Stripe) and the billing country, which we use for VAT calculation and compliance.
• Technical data: basic logs, browser type, approximate country from your IP address, and analytics needed to keep the site running, secure and performant.

How we use payments data (Stripe)

All payments are processed by Stripe, a PCI-DSS certified payment provider. When you check out:

• Your card or payment-method details are entered directly into Stripe's secure checkout form. They are encrypted and never pass through our servers.
• We receive confirmation that payment succeeded or failed, a payment reference, and the information we need for tax and accounting (gross amount, VAT amount, billing country).
• For recurring memberships, Stripe stores your payment method and processes renewals on our behalf. You can cancel or update your payment method at any time from your account dashboard or by contacting us.
• Stripe may use transaction data for fraud prevention and to meet legal obligations. You can read Stripe's privacy policy at stripe.com/privacy.

How we use shipping addresses

When you buy a physical product we use your shipping address to fulfil, dispatch and deliver your order:

• We share your name, address, phone number (if required) and order details with the carrier or fulfilment service handling the shipment.
• We keep a record of the shipment until delivery is confirmed and for as long as tax and accounting law requires.
• We use your address to determine whether a product can be shipped to your country and to calculate any applicable shipping cost or VAT.

Why we use your data (legal basis)

• Contract: to deliver the guides, itineraries, membership and physical products you paid for, and to send you service emails such as receipts, download links and shipping confirmations.
• Legal obligation: to keep tax and accounting records, issue correct invoices, and comply with consumer, payment and shipping regulations.
• Consent: to send you occasional travel tips, product updates and marketing emails where you opted in. You can withdraw consent at any time by clicking the unsubscribe link or emailing us.
• Legitimate interest: to prevent fraud and abuse, keep the site secure, and improve the service.

Who we share data with

We only share data with the processors we need to run the service:

• Stripe — payment processing, fraud checks, subscription billing and invoicing.
• Our hosting, database and email providers — to store account, order and waitlist data and to send transactional and opt-in emails.
• Carriers / fulfilment partners — only the shipping details required to deliver physical orders.

We do not sell your data. With your advertising-cookie permission, we share website event data with Meta Platforms to measure visits, checkout starts and completed purchases from Facebook and Instagram. We do not include your email address, name, shipping address or payment details in these browser events.

International transfers

Some of our processors (including Stripe) are based outside the European Economic Area. Where data is transferred, we rely on appropriate safeguards such as Standard Contractual Clauses and the EU-US Data Privacy Framework, where applicable, to protect your rights under GDPR.

How long we keep your data

• Account and purchase records: while your account is active and afterwards for as long as Portuguese tax and accounting law requires (generally 10 years).
• Shipping records: until delivery is confirmed and then for the period required for tax, accounting and warranty purposes.
• Trip planner answers: stored until you delete them or close your account.
• Marketing consent: until you unsubscribe or we stop sending marketing emails.

Your GDPR rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw marketing consent at any time.

To exercise any right, email team@portugaladventureclub.com. You may also complain to the Portuguese data protection authority (CNPD) or your local supervisory authority.

Cookies and similar technologies

We use necessary cookies and local storage to keep you signed in, remember your language preference, complete checkout and keep the site secure. Where advertising consent is required, Meta tracking stays blocked unless you accept it. If accepted, Meta may use cookies and receive page views, product views, checkout starts and completed-purchase value for advertising measurement and optimisation. You can reject or later withdraw permission at any time through “Cookie settings” in the footer; your choice applies immediately and does not affect checkout.

Changes to this policy

We may update this privacy policy to reflect changes in our business, the law or the services we use. The latest version will always be published here with the updated date. Material changes will be emailed to active members.