Terms of Service

These Terms of Service apply when you order physical products from Portugal Adventure Club through this website. They explain how the ordering, payment, delivery, returns and refund process works for physical products sold through our shop.

1. Orders

By placing an order you confirm that you are at least 18 years old, legally able to enter into a contract, and that the information you provide (name, address, phone number, email) is complete and correct.

• All orders are placed through our online checkout. We do not accept orders by phone or email.
• Some products are listed as pre-orders or waitlist items. For these, you can reserve your place and we will email you when the product is ready to ship. You will only be charged when the order is actually available and you complete checkout.
• We reserve the right to refuse or cancel an order if we suspect fraud, a pricing error, or if the product cannot legally be shipped to your address.

2. Prices and payment

• All prices are shown in euros (€) and include VAT for customers in the Netherlands unless stated otherwise. Shipping is added at checkout.
• Payment is processed by Stripe. We do not store your card details. Your payment is confirmed once Stripe authorises the charge and you receive an order confirmation email.
• If a price is clearly incorrect, we will contact you and give you the option to cancel or reconfirm the order at the correct price.

3. Delivery

• Products are currently shipped to addresses in the Netherlands only, unless we have explicitly opened shipping to another country.
• Estimated delivery dates are shown on the product page and in your order confirmation. These are estimates; occasional delays due to customs, carriers or stock are possible.
• Title to the goods passes to you once the order is delivered to the address you provided.
• If a delivery fails because the address is incorrect or no one is available to receive it, you may be responsible for additional carrier fees.

4. Right of withdrawal and returns

For most products bought online from the Netherlands you have 14 days from receipt to change your mind and return the product. However, there are important exceptions for cosmetic and hygiene products.

• Cosmetics and skincare: sealed cosmetic products may be returned within 14 days if they are unopened, unused and in their original sealed packaging. We cannot accept returns of opened or used cosmetic products for hygiene and safety reasons.
• Food products: food items such as olive oil cannot be returned unless they are damaged, defective or incorrectly supplied.
• Damaged or incorrect items: if your order arrives damaged, defective or not as described, please contact us as soon as possible and no later than 14 days after delivery. We will arrange a replacement or refund, including return shipping where applicable.

5. How to return a product

To start a return, fill in the form on our returns page with your order number, or email us at team@portugaladventureclub.com with your order number and a short description.

• Send approved returns to: Portugal Adventure Club, Monte da Vinha, 38, 7830-049 Vila Nova de Sao bento, Portugal. Always email us first so we can expect your return.
• You are responsible for the cost of return shipping unless the item is faulty or we sent the wrong product.
• We recommend using a tracked shipping service and keeping proof of postage. We cannot issue refunds for items we never receive.

6. Refunds

• Refunds are issued to the original payment method within 14 days of us receiving the returned item or confirming that a return is not required.
• If you cancel a pre-order before it ships, you will receive a full refund using the same payment method.
• Shipping costs are only refunded when the entire order is returned because the product was faulty or incorrectly supplied.

7. Product descriptions and liability

We describe products as accurately as possible. Cosmetic products sold under the Portugal Glow brand will only become available to order after the EU responsible person details and final product labels are confirmed. Product-specific questions about ingredients, labelling or reactions can be sent to us using the contact details below.

• Our liability is limited to the purchase price of the product, except where liability cannot be limited under mandatory consumer law.
• We are not liable for delays or failures caused by events outside our reasonable control.

8. Contact

Portugal Adventure Club is registered at Monte da Vinha, 38, 7830-049 Vila Nova de Sao bento, Portugal.

For questions about these terms, an order or a return, email us at team@portugaladventureclub.com. For product-safety questions about Portugal Glow skincare products, use the same email address. Approved returns are sent to Portugal Adventure Club, Monte da Vinha, 38, 7830-049 Vila Nova de Sao bento, Portugal.