Legal

Frequently asked questions

Last updated: September 2026

Ordering

How do I place an order?
Choose a product, select the variant you want and click "Pre-order" or "Join waitlist". When checkout opens, you complete payment on Stripe's secure page. We do not see or store your card details.
Can I order without an account?
Yes. You can check out as a guest. We still need your email address for receipts and delivery updates, and your shipping address for physical products.
Will I receive an order confirmation?
Yes. Stripe and we both send a receipt to the email address you provide during checkout.
Which payment methods do you accept?
Stripe accepts most major cards, iDEAL, Bancontact, and other local methods available in your country.

Where do you ship?
We currently ship physical products to the Netherlands. The olive oil and skincare products are sent from Portugal.
What does shipping cost?
Shipping to the Netherlands is €5,95 per order. Orders of €50 or more ship free.
How long does delivery take?
Once your order is on its way, delivery takes 5–8 working days.
Can I track my package?
You will receive a tracking link by email as soon as your order is handed to the carrier.
When will the olive oil ship?
The first batch of Alentejo olive oil is expected to ship in April 2027. Pre-ordering reserves your bottles; we email you before shipping.

What is your return policy?
You have 14 days after receiving your order to withdraw from the purchase for any reason, without giving a reason. Food products such as olive oil can only be returned unopened and in original packaging.
How do I return a product?
Email us at team@portugaladventureclub.com with your order number, then send the product to: Portugal Adventure Club, Monte da Vinha, 38, 7830-049 Vila Nova de Sao bento, Portugal. We reply within 2 working days with instructions.
Who pays for return shipping?
You pay the return shipping cost unless the product is faulty or we sent the wrong item.
When will I get my refund?
We refund within 14 days of receiving the returned product, using the same payment method you used for the order.
What if my order arrives damaged?
Send a photo of the package and damaged item to team@portugaladventureclub.com. We will arrange a replacement or full refund.

Who is the EU responsible person for the skincare products?
The responsible person details are currently being confirmed. The skincare products are not available to order yet. We will publish the confirmed details before ordering opens and print them on every final product label.
Why is there an EU responsible person?
Under EU Cosmetics Regulation (EC) 1223/2009, every cosmetic product sold in the EU must have a named legal contact for product safety, labelling and adverse-reaction reporting. The responsible person keeps the product information file and makes sure the product meets EU safety requirements.
Are the skincare products tested on animals?
The EU bans animal testing for cosmetic products and ingredients. The responsible person must ensure compliance with this ban.
Can I see the ingredient list?
The full ingredient list will be printed on each final jar or bottle, as required by EU law, before ordering opens.
What should I do if I have a reaction?
Stop using the product, wash the affected area, and seek medical advice if symptoms persist. Contact us at team@portugaladventureclub.com so we can record and follow up on the report.