Legal

Frequently asked questions

Last updated: September 2026

Ordering

How do I place an order?
Choose a product, select the variant you want and click "Order now", or join the free olive oil waitlist. When checkout opens, you complete payment on Stripe's secure page. We do not see or store your card details.
Can I order without an account?
Yes. You can check out as a guest. We still need your email address for receipts and delivery updates, and your shipping address for physical products.
Will I receive an order confirmation?
Yes. Stripe and we both send a receipt to the email address you provide during checkout.
Which payment methods do you accept?
Stripe accepts most major cards, iDEAL, Bancontact, and other local methods available in your country.

Where do you ship?
We currently ship physical products to the Netherlands. Olive oil and pour caps are sent from Portugal.
What does shipping cost?
Shipping to the Netherlands is €5,95 per order (€8,95 with olive oil). Orders of €100 or more ship free.
How long does delivery take?
Once your order is on its way, delivery usually takes 5–8 working days. We confirm the exact delivery date by email before dispatch.
How will I know when my order is on its way?
We email you the exact delivery details before your order goes out.
When will the olive oil ship?
Delivery is planned for April 2027 for all sizes. Joining the main-harvest waitlist is free — in March we email you a personal payment link.

What is your return policy?
You have 14 days after receiving your order to withdraw from the purchase for any reason, without giving a reason. Food products such as olive oil can only be returned unopened and in original packaging.
How do I return a product?
Email us at team@portugaladventureclub.com with your order number, then send the product to: Portugal Adventure Club, Rua de Paimogo, 30, 7830-415 Serpa – Vila Nova de São Bento, Portugal. We reply within 2 working days with instructions.
Who pays for return shipping?
You pay the return shipping cost unless the product is faulty or we sent the wrong item.
When will I get my refund?
We refund within 14 days of receiving the returned product, using the same payment method you used for the order.
What if my order arrives damaged?
Send a photo of the package and damaged item to team@portugaladventureclub.com. We will arrange a replacement or full refund.